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The Diabetes Educator
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The Role of the Certified Diabetes Educator in Telephone Counseling

Joy T. Hayes, MS, RD, LD, CDE

Jackie L. Boucher, MS, RD, LD, CDE

Nicolaas P. Pronk, PhD

PBH Phone Line Dietitian, HealthPartners, Center for Health Promotion, 8100 34th Avenue South, Minneapolis, MN 55440-1309 joy.t.hayes{at}healthpartners.com

Eve Qehling, MEd, RD, LD, CODE

Mary Spencer, RD, LD, CODE

Janelle Waslaski, RD, LD, CODE

Center for Health Promotion, Health Partners, Minneapolis, Minnesota.

PURPOSE

this paper describes a telephone-based, outcomesfocused approach to diabetes education provided by certified diabetes educators (CDEs).

METHODS

Random chart audits were conducted to evaluate the scope of practice and effectiveness of telephone-based interventions provided by CDEs to people with diabetes. Four case studies and a sample prevention case are used to illustrate the role of telephone-based CDEs in providing diabetes education.

RESULTS

Counseling provided by CDEs helped to identify potential barriers and strategies for making lifestyle behavioral changes.

CONCLUSIONS

Telephone-based counseling is a brief, effective, ongoing intervention that gives patients with diabetes immediate access to CDEs who provide education to support lifestyle behavioral changes.

The Diabetes Educator, Vol. 27, No. 3, 377-386 (2001)
DOI: 10.1177/014572170102700307
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